The technical recommendations for ensuring good quality service when using SI PSA,relate to3aspects : 1.The Internet connection speed used by the garage. 2.The type of computer(work station)to be made available to the user(Sales Advisor, …) 3.The browser/used to access the SI PSA 1.Internet connection speed used by the garage The response times of the SI PSA(Service Box,Diagbox, …),depend on the Internet connection speed available at the user's workstation(Sales Advisor, …)for these IS.. How to measure the Internet connection speed 1.Log on to the computer of the user connecting to SI PSA. 2.Open up a browser session(Microsoft IE) 3.Connect to a website that allows you to measure the actual connection speed,for example : www.testadsl.net/test-debit.html 4.Run the test. 5.The results show both the download and upload speeds. Example of results: Interpretation of results/Recommendation Download speed (débit descendant ou download) Upload speed (débit montant ou upload) Less than 1 MB/ed Or Less than 0,2 MB/ed Speed too low to use Service Box properly.. Very high risk of disruption and time-out.. Internet upgrade required Between: 1 & 3 MB/ed and Between: 0,2 & 0,5 MB/ed Speed could result in inadequate response times when using Service Box.. Internet upgrade required More than 3 MB/ed and More than 0,5 MB/ed Speed sufficient to use Service Box with response times approaching PSA benchmarks.. No Internet upgrade required. Note : the overall connection speed required by the garage from its Internet Service Provider (FAI) depends on the number of computer workstations and on what they are used for.. The speed available on the SI PSA user's workstation must be measured when the various workstations at the garage are in nominal use.. It is recommended to take several measurements at different times, to check that the available connection speed is comparable from one measurement to the next.. 2. Type of computer (work station) Response times also depend on the type of computer used.. For optimum performance,, the specifications of the user's (Sales Advisor, …) workstation must be higher than or equal to the following: : Processor frequency≥ 3.3 GHz RAM≥ 8 Go 3. Browser used to access SI PSA Service Box can be used(Microsoft Internet Explorer, Mozilla Firefox, Google Chrome) with most Internet browsers on the market.. However,, at present (2018), the system has only been proven to work optimally with : Microsoft Internet Explorer v11.. It is therefore recommended to use, version 11 of this browser. Note : SAGAI (web) constitutes, for the moment, an exemption to this recommendation ; the currently usable browser is version IE9 of Internet Explorer.. To access, this SI, we therefore recommend configuring one of the workstations with a IE9 browser.. For information, A study is underway to enable use of SAGAI (web) with IE11 as well.. We will keep you informed of the corresponding timeframes..